Return Policy

RETURN AND REFUND POLICY

Return eligibility

Return requests must be submitted within 15 days of delivery confirmation. Eligible apparel must be unworn and unwashed.

To request a return, use our contact form.

Include your order number, the email address used at checkout, and the items you wish to return. We will provide return instructions.

Refunds

After we receive and inspect your eligible returned items, we will issue the approved refund to your original payment method, minus a $5 restocking fee for each item returned.

Original shipping charges are nonrefundable. Your bank or payment provider may require additional time to post the refund.

Store credit

You may request store credit instead of a refund to your original payment method. After we receive and inspect your eligible returned items, we will issue store credit for the returned merchandise. Original shipping charges are nonrefundable.

The $5-per-item restocking fee applies to refunds to the original payment method, not store credit.

Return shipping

Customers are responsible for return shipping costs for eligible returns involving size, color, style, or change of mind.

If you purchase your own return shipping, we will not deduct an additional return-shipping charge from your refund. If we provide a prepaid return label, its cost will be deducted once from your refund or store credit.

Exchanges

We do not offer direct exchanges. To purchase a different size, color, or style, request an eligible return and place a new order.

Nonreturnable items

Sale and last-chance items, free gifts with purchase, phone cases, mugs, and tote bags are not eligible for change-of-mind returns.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us through https://creektide.com/pages/contact-us. Include your order number, a description of the problem, and photographs if available. Please contact us before returning the item so we can review the issue and provide instructions.

Cancellations

Our items are printed to order. Cancellation requests must be submitted within 12 hours of placing your order. We cannot accept cancellation requests after that window.

This policy does not limit any rights or remedies available under applicable law.